GraceH2O
Frequently Asked Questions
GraceH2O is built on 44 years of global water purification experience. Our systems are not just designed for convenience—they’ve been tested in real-world conditions around the world, including crisis zones. We combine proven technology, sustainability, and personal consultation to help families make informed water decisions.
Depending on the filter, GraceH2O products reduce or remove chlorine, lead, fluoride, PFAS, VOCs, heavy metals, sediment, bacteria, and more. Our systems are tailored to the specific water issues in your home.
We offer a free water consultation to help you assess your needs. You can also take our Filter Finder Quiz to get personalized recommendations based on your water source, household size, and goals.
– Gravity filters: Every 6–12 months depending on use
– Reverse osmosis filters: Every 6–12 months; RO membranes: every 1–2 years
Our site provides guidelines for each filter type, and we offer a subscription service so you never miss a replacement.
Our countertop gravity systems require no installation—just fill and use. The under-sink reverse osmosis system comes with detailed instructions and can be installed by a handy homeowner or a local plumber. For whole-house systems, we offer installer guidance or connect you with recommended professionals.
Yes. Our Terra2™ Gravity Filter is handcrafted in the USA, and we source high-quality components for our entire product line with a focus on sustainability and safety.
We’re working on offering flexible payment options and financing. Please check our product pages or reach out to support for the latest info.
We offer a satisfaction guarantee on all GraceH2O systems. If something’s not right, we’ll work with you to make it right. Returns, exchanges, and troubleshooting support are available.
Yes. We currently ship to all 50 U.S. states. For international inquiries, contact us directly at support@graceh2o.com.
Absolutely. We welcome your questions. Schedule a free consultation or use our contact form to speak with one of our water experts. We’re here to help, not sell.
Don’t see your question here? Visit our Help Center or email us directly: support@graceh2o.com
We don’t just make filters.
We build confidence in every drop.
Join us on our mission to bring clarity to your water and peace of mind to your home.